VirtualHQ Privacy Policy
Our platform is owned and operated by Red Storm Fashion Agency T/A BrandLab360 a limited company registered in England and Wales under company number 09651525
This Privacy Policy is effective as of July 10th 2024
1. Introduction
This Privacy Policy details important information regarding the collection, use and disclosure of user information collected on VirtualHQ
The aim of this Privacy Policy is to help you understand how your personal information is used and your choices regarding said use. By using the site, you agree that VirtualHQ can collect, use, disclose, and process your information as described in this Privacy Policy.
This Privacy Policy only applies to the site, and not to any other websites, products, or services you may be able to access or link to via the site. We encourage you to read the privacy policies of any other websites you visit before providing your information to them.
The site may evolve over time, and this Privacy Policy will change to reflect that evolution. If changes are made, you will be notified by us revising the date at the top of this Privacy Policy. In some cases, if significant changes are made, a statement may be placed on the homepage. We encourage you to review this Privacy Policy periodically to stay informed.
Some third-party providers may place cookies or pixels - small data files stored on your hard drive or in device memory - on your browser or hard drive. Note that this Privacy Policy does not cover the use of cookies or pixels by such third parties. Most web browsers are set to accept cookies and pixels by default, but you can usually set your browser to remove or reject browser cookies or pixels. If you do choose to remove or reject cookies or pixels, however, your ability to use VirtualHQ might be affected.
This Privacy Policy should be read in conjunction with the Terms and conditions of use. By accessing the site, you are consenting to the information collection and use practices described in this Privacy Policy.
Your use of VirtualHQ and any personal information you provide remains subject to the terms of this Privacy Policy and the Terms and conditions of VirtualHQ, as each may be updated from time to time.
Any questions, comments, or complaints that you might have should be emailed to: support@brandlab-360.com
2. What information we collect, use, and why
The personal information collected from you generally may include:
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Contact information, including first and last name, phone number, email address
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Account information, including first and last name, email address, phone number, account credentials or one-time passcodes, and the products or services you have purchased. This is for our system administrator and so that we can provide customer support.
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Payment details (including card or bank information for transfers and direct debits) Please note that we use third-party payment provider Stripe, to process payments made to us. Upon signing up to VirtualHQ, a payment is made via Stripe. We do not retain any personally identifiable financial information, such as payment card number. All payment information is connected through stripe in governance with their privacy policy.
3. Personal Data Automatically Collected
Network information regarding transactions, including, among other things, the type of device you use, access times, hardware model, operating system and version, IP address, location and other unique device identifiers.
Personal data automatically collected is done so for no other reason than to enhance the VirtualHQ experience for users. We use the information to analyse and make improvements to services.
Google Analytics is used for purposes of monitoring VirtualHQ traffic. Any identifying information collected via Google Analytics is controlled by Google Analytics.
4. What do we do with Your Information
Your information may be used in the following ways:
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To analyse trends for how the site is being used;
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To improve the site;
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To help personalise your experience of the site; and
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Personal information such as email address’ are to be used for marketing purposes, you will have the option to ‘unsubscribe’ from marketing communications. You may also receive technical notices, updates, confirmations, security alerts, to provide support to you, to tell you about other products and services that might interest you, or to respond to your comments or questions.
5. Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Legitimate interest - Providing your personal information allows us to provide the service which may include emails that provide instruction on how to use the product.
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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are - Contract
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are - Consent
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Our lawful bases for collecting or using personal information for legal requirements are - Contract
7. Information Not Collected
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Any other personally identifiable information about you shall not be collected, unless you give it to the VirtualHQ directly: by filling out a form, giving written feedback, communicating via third party social media sites, or otherwise communicating via the site, or any other means.
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When you type content on VirtualHQ in public chat, private chat, or forums, we will not collect, but monitor what you write to check content does not contain explicit words, imagery, your personal information or that the chat is not suitable for the purpose of VirtualHQ.
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VirtualHQ is a safe place for users to feel comfortable to be within. We reserve the right to de activate accounts for the misuse of the intended space.
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There are some areas in VirtualHQ such as Voice functionality chat, where you can communicate with other users. These are public places and anything you share in these areas is available to other users in the same VOIP enabled areas. You should remember this before you make public any information in these VOIP areas. As you know, VirtualHQ wants to create a safe space for all its users, we do not allow you to share any personal information about yourself such as your name, where you live, or your email address.
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Access to VirtualHQ is available to those persons over the age of eighteen. We do not allow minors to access the site or its content. Our services are not directed to, and we do not intend to, or knowingly, collect or solicit personal data from children under the age of 18. Should we learn that any personal information has been gained from a minor, this will be promptly deleted.
8. How long we keep information
We do not have a time limit on how long we retain personal data. We keep the data such that you can restore your account at any time. Please contact us on: support@brandlab-360.com to exercise your rights and to have your personal information deleted.
9. Who we share information with
Data processors including the below – for further information, on how your information may be collected or processed, please visit the individual privacy policy of each listed below directly.
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Amazon Web Services - This data processor does the following activities for us: Hosting the VirtualHQ platform
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Agora.io -This data processor does the following activities for us: Provider of audio and video chat services in VirtualHQ
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Photon Engine - This data processor does the following activities for us: Multiplayer networking in VirtualHQ
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Google Analytics – This data processor does the following activities for us: Monitoring VirtualHQ traffic. Any identifying information collected via Google Analytics is controlled by Google Analytics
10. Sharing information outside the UK
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Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
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Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
11. Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. You have the right to prevent us from sending you direct marketing.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us on support@brandlab-360.com
12. How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us on support@brandlab-360.com
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113