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FAQs

Find answers to common questions about using VirtualHQ, troubleshooting, and more.

  • Sign up on our website, create your organisation, and start inviting team members. Customise your virtual office and explore the features to begin collaborating.

  • VirtualHQ stands out due to its unparalleled web-based graphics capability, providing a more immersive user experience. Our photo-realistic graphics, combined with features like spatial audio for spontaneous interactions and assigned workspaces, closely replicate the feel of a physical office. This unique combination sets VirtualHQ apart from other platforms in the virtual workspace market.

  • Yes, you can invite guest users by adding their email to your organisation. They will receive an email invitation with instructions to register and log in.

  • The organisation owner can assign offices to every user added to your subscription. Once assigned, users can access their designated offices.

  • Yes, you can! Customise your workspace by changing wall colours, flooring, and uploading your own photos to create a personalised environment.

  • To create custom layouts, please contact us at hello@brandlab-360.com to speak with a member of our sales team.

  • For bespoke features and increased customisation, please contact us at hello@brandlab-360.com to discuss with our sales team.

  • Communicate via voice chat, text chat, and private video chat for seamless and spontaneous interactions.

  • Absolutely! You can share your screen to present any media or documents directly from your desktop, making it easy to collaborate in real-time.

  • Yes, your office is secure for sensitive discussions and data sharing. Closing your door ensures that only those inside your office can hear the conversation.

  • Yes, you can hold confidential meetings in private meeting rooms designed to ensure your discussions remain secure and private.

  • Yes, there are various areas in VirtualHQ for hosting events, including the Auditorium, an exclusive island perfect for larger presentations and events.

  • VirtualHQ offers exciting and engaging activities, including work-assisting functionality and fun elements like jet skis; fostering collaboration, promote team bonding and enjoyment through interactive, adventure-filled experiences. 

  • VirtualHQ can be accessed from any device with an internet connection, including desktops, laptops, tablets, and smartphones.

  • We are working on a mobile app to enhance your VirtualHQ experience on the go. Stay tuned for updates!

  • You can manage your subscription, including cancellations and upgrades, via the settings icon on the left navigation bar.

  • Our support team is available 24/7 to assist with any issues or questions. Contact us via email at support@brandlab-360.com or through the help section in the platform.

  • VirtualHQ captures the feel of an office environment while enabling remote work, enhancing team collaboration, engagement, and productivity.

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